FREQUENTLY ASKED QUESTIONS

QUESTIONS : theclshopboutique@gmail.com

What is the return and exchange policy?

We understand that not every purchase will fit & returns and exchanges are sometimes needed. IF you are unhappy with your purchase simply send it back to us with packing slip and return form enclosed in your package. Yes we accept returns, however we currently do not accept returns for refunds. We allow returns for store credit within ONE week from the date the tracking number states it was delivered. Please note that customer is responsible to pay for ALL shipping fees including the cost to ship the exchange item. Clearance/Sale items are final sale, no exceptions. 

 I haven't received a store credit for my return?

If you have not received store credit for your return within a few days of returning the package, please email theclshopboutique@gmail.com so we can speed the process up for you. 

I’m missing an item or my items arrived damaged or with a defect!

Please email us theclshopboutique@gmail.com as soon as possible with images attached. Please email as soon as possible. We will not accept claims if a week has passed from delivery date. 

I received my package a while ago, but I just tried on the items and want to exchange or noticed a defect!

We kindly ask that you try on and inspect your items as soon as they are received. We do not accept returns past the 1 week mark or damaged item claims past 1 week from receiving the items. We sincerely apologize for the inconvenience.  

I washed my item and now it is damaged!!

We recommend following the washing instructions on the label attached inside the item.  Once an item has been worn or washed, we will no longer accept your claim or return. Ownership transfers completely from our business to consumer as soon as the item is worn or washed (whichever is done first). No exceptions. 

We kindly ask that you inspect all items before wearing or washing. 

I only wore my item once or a few times can I still return if it damages, find a defect, or no longer like it? 

Ownership transfers completely from our business to consumer as soon as the item is worn or washed (whichever is done first). No exceptions. 

We will not be able to accept your return, issue a refund, or store credit for an item that has been worn or washed. 

Do you ship worldwide ?

Unfortunately we do not. 

 How long will it take to receive my order?

Domestic orders are processed within 1-5 business days (Monday thru Saturday). We are closed on Sundays and holidays. Ship time for U.S. orders is 3-5 business days depending on your location and the efficiency of your local post office.

 My package has been lost/stolen. What should I do?

Please make sure to submit the correct address. We are not responsible for packages that are lost/stolen. Once your package leaves our premises we are not responsible for them as USPS or UPS is a shipping service that you agree to allow us to send for you. Once we send the liability is between you and USPS or UPS; however, we will do our best to help you find your package since each order comes with a tracking number. In the case where the tracking says delivered but you haven't received your package, you can visit your local post office or contact USPS or UPS to file a claim. 

 

We will not look into stolen/lost packages claims if they are not reported within 10 days of the tracking number stating the package has been delivered.